Hayward Frequently Asked Questions
How do I purchase products from Hayward?
Hayward is a wholesale distributor selling exclusively to retailers. If you are a consumer looking to purchase one of premium products, for a listing of our servicing dealer partners in your area, please see the dealer locator page of our website. If you are a retailer looking to partner with Hayward, please complete the "Become a Dealer" form on the Dealers page on our website. The appropriate Hayward representative will then contact you shortly.
I am a dealer but I cannot login to the website. What are my Account # and User ID?
If you are an existing dealer with Hayward and unsure of your login information, please contact Hayward at 1-800-282-1585 and dial x 3 for customer service.
My dealer information in the Hayward dealer locator is incorrect. What do I do?
Please either contact Hayward via the email listed on the Contact Us page or call 1-800-282-1585 and we will update your information.
How can I begin to carry a product line I haven't ordered before?
You should contact your territory manager to find out if you are in our territory for that product, and if there are any forms or paperwork that must be filled out. You may also ask your salesman for literature and sales sheets on those products.
There is a part I need to order, how do I find the part number?
If you are a consumer looking to purchase a part for one of premium products, please contact your local dealer. For a listing of our servicing dealer partners in your area, please see the dealer locator page of our website. If you are a servicing dealer, please login to the Hayward site under your account information. Once logged-in, click the link for the product line you are interested in and you will find our most up-to-date parts lookup.